Acceptance of Terms
We accept clients worldwide, provided the output is in English and our payment terms are agreed.
Other languages can be requested depending on the staff's language proficiency. VFW Assistants ("Us",
"Service provider", "We" or "the site") has been retained by the client ("you", "the user") to provide
services as requested in the client's job description.
By using the site, you agree to be bound by these terms and conditions, your agreement with us
regarding the terms of service becomes effective immediately upon starting your use of this site and our
services.
Our regular schedule is Monday through Friday (check Office Hours & Communication for further
information). Information, completed projects, updates, milestones, etc., will be delivered by email,
facsimile, CD/DVD or other method as agreed with the client. All files are virus-checked prior to transmission.
No charge for e-mail delivery. Other delivery methods (courier, etc.) will be charged to the client at cost.
Service cancellation can be done at any time, once the billing cycle is completed. Alternative
arrangements can be done between parties.
Expenses
Expenses incurred on behalf of the client are not included in any fees and will be billed to the
client. Reimbursable expenses may include, but are not limited to, mileage, long-distance telephone charges,
payments made to vendors, and shipping and handling costs. Long-distance telephone calls will only be done
when absolutely necessary and will be billed at cost, if not included in the service the client purchases.
On-site visits will be billed for meeting time, roundtrip travel time and mileage. An advance expense deposit
may be requested. Payment is due upon receipt.
Responsibilities
Client understands that Service Provider is not an employee, and that this will be a
collaborative, professional relationship of equals where mutual professional respect, courtesy and
consideration are expected. Due to the virtual nature of the relationship, the Client understands the
importance of communication, especially via email, and agrees to respond to questions, requests and
communications from Service Provider in a timely manner. The client understands that Service Provider is a
business with other clients to serve, and requires fair, realistic notice in order to attend to requests and
projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service
Provider. Client understands that Service Provider may require detailed clarification of projects in order to
meet expectations and provide the best support and highest quality work, for which the service provider will
keep as many communication channels open as possible.
Office Hours & Communication
Office hours are Mondays through Fridays, 9 am to 9 pm (EST), unless agreed otherwise with the
Service Provider. Email, Phone, and Instant Messaging are the primary form of communication between Client and
Service Provider. Service Provider is available for phone calls during office hours only. Meetings and
appointments (whether in-house, on-site or by telephone) might need to be prescheduled.
Accuracy
Client agrees that the accuracy of information supplied to Service Provider is the sole
responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the
results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by
Client. Client assumes full responsibility for acceptance of work or services performed and agreed upon, as
well as final proofing and accuracy. Service Provider is not responsible for errors or omissions on the
Client's part.
Payment Options
All of our services are prepaid. Credit and debit cards are accepted as well as PayPal money
transfers. Other payment agreements can be discussed with the service provider.
Confidentiality
A Confidentiality Clause forms part of our Service Agreement, which must be fully executed
before any work commences. VFW Assistants will not at any time, either directly or indirectly, use for its
personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients.
All your information will be kept strictly confidential. This provision shall remain effective even after the
termination of all agreements and projects. Upon termination of agreements, VFW Assistants will return all
documentation, records or other items that were used or created by VFW Assistants for its clients during the
term of our agreement. Each party shall keep confidential and not without the disclosing party's prior written
consent disclose to any third party any information of a confidential nature received from the disclosing
party which relates to the business of that party whether or not such information is marked as confidential
("Confidential Information"). "Confidential Information" means all information whether in written, oral or
electronic format and whether disclosed directly or indirectly, designated as such by you, which relates to
the business, affairs, customers, products, developments, operations, processes, pricing, networks, trade
secrets, design rights, know-how and personnel of your company or an associate company, if applicable.
Your Privacy
Any information you give to VFW Assistants will be held with the utmost care, and will not be
used in ways that you have not consented to. VFW Assistants will ask you when it needs information that
personally identifies you or allows us to contact you. Generally, this information is requested when you are
asking for information or hiring our services.
Copyright and Trademark Information
All content included or available on this site, including site design, text, graphics,
interfaces, and the Selection and arrangements thereof is VFW Assistants' intellectual property, with all
rights reserved, or is the property of VFW Assistants and/or third parties protected by intellectual property
rights. Any use of materials on the website, including reproduction for purposes other than those noted above,
modification, distribution, or replication, any form of data extraction or data mining, or other commercial
exploitation of any kind, without prior written permission of an authorized officer of VFW Assistants, is
strictly prohibited. Members agree that they will not use any robot, spider, or other automatic device, or
manual process to monitor or copy our web pages or the content contained therein without prior written
permission of an authorized officer of VFW Assistants. VFW Assistants trademarks may not be used in connection
with any product or service that is not provided by VFW Assistants, in any manner that is likely to cause
confusion among customers, or in any manner that disparages or discredits VFW Assistants.
